Method › Concepts › Remote assistance
ROAT-CON-REMOTE-ASSISTANCE · concept
Also: remote interaction (UNECE) · remote assistant · Fernunterstützung · vzdialená asistencia
Event-driven provision, by a remotely located human, of information or advice to an ADS-equipped vehicle in driverless operation so that the trip can continue when the automated driving system meets a situation it cannot manage. The ADS keeps performing the complete DDT and the fallback. The UNECE ADS group treats remote interaction and remote intervention as the same case of support for tactical functions while the ADS performs the entire DDT. The Observatory keeps assistance apart from intervention by one test: does the human only advise, or does the human issue commands that change vehicle behaviour.
Locus in the sources
Related concepts
In Module 03 · column “Remote assistance” · snapshot 2026-09-07 review snapshot
| Role | Remote assistance |
|---|---|
| Human driver UNECE / 1968 Vienna Convention | No |
| ADS as functional substitute for driver requirement UNECE / 1968 Vienna Convention | Possible interface |
| Remote assistance / remote interaction UNECE ADS work / technical interpretation | Yes |
| Transport / service operator European Union – Regulation (EU) 2022/1426 | Arranged |
| Remote management function European Union – Regulation (EU) 2022/1426 / JRC interpretation | Yes |
| Authorised self-driving entity / ADS legal-responsibility entity Great Britain – Automated Vehicles Act 2024 | Possible |
| User with limited in-vehicle legal duties during self-driving Great Britain – Automated Vehicles Act 2024 | No |
| No-user-in-charge operational entity Great Britain – Automated Vehicles Act 2024 | Arranged |
| Technical remote supervisor Germany – StVG / AFGBV | Yes |
| Automated road transport system operator France – STRA framework | Arranged |
| Authorised remote intervention person France – STRA / automated-driving framework | Yes |
| In-vehicle operator during automated operation Croatia – Road Traffic Safety Act | No remote |
| Remote intervention operator Croatia – Road Traffic Safety Act | Yes |
| Licensed fully automated vehicle operator Slovakia – parliamentary print 1329 (draft) | Arranged |
| Supervision operator Slovakia – parliamentary print 1329 (draft) | Possible |
| Level 3 fallback-ready user SAE J3016 | No |
| Remote human driver SAE J3016 | No |
| Trip-dispatch / strategic user SAE J3016 | Possible |
| Prototype ADS fallback test driver SAE J3018 | Possible |
| In-vehicle prototype fallback test driver SAE J3018 | No |
| Remote prototype fallback test driver SAE J3018 | No |
| Safety driver in public-road AV testing California – DMV testing regime | No |
| AV testing permit holder California – DMV AV program | Arranged |
| Automated-vehicle trial permit holder Sweden – Swedish Transport Agency | Arranged |
| ADS lifecycle safety entity Australia – proposed Automated Vehicle Safety Law framework | Arranged |
| Driverless-operation permission holder Japan – Road Traffic Act SAO framework | Arranged |
| Remote operational supervisor Japan – Road Traffic Act SAO framework | Yes |
| Automated commercial vehicle pilot participant Ontario, Canada – ACMV Pilot Program | Arranged |
| Driverless-test oversight assistant Ontario, Canada – ACMV Pilot Program | Yes |
| Vehicle owner as statutory responsibility holder Croatia – Road Traffic Safety Act | No |
In Module 02 · column “Remote human role” · snapshot 2026-09-07 review snapshot
| Regime | Remote human role |
|---|---|
| Germany – current law | Technische Aufsicht – may deactivate and release specified manoeuvres; not ordinary continuous remote driving |
| France – current law | Qualified remote intervention personnel integrated into system operation |
| Croatia – current law | Remote intervention role recognised; boundaries and concurrency remain implementation questions |
| Great Britain – 2026 transitional current law | No German-style technical supervisor as universal core role; remote functions depend on operating model |
| China – current transitional regime | No mature national standalone technical-supervisor/remote-operator role architecture yet |
| China – 2026 Road Traffic Safety Law draft prospective | Remote human role remains underdeveloped in the draft |
| Slovakia – current law (31 Aug 2026) | No general commercial FAV technical-supervision/control-centre role in force; supervising driver (dohliadajúci vodič) with remote takeover for automated delivery vehicles (Act 8/2009 § 2(2)(w), § 5(6)) |
| Slovakia – CPT 1329 prospective model prospective | Supervision operator + control centre; current draft boundary with remote driving needs correction |
Cite this concept
ROAT Observatory, concept Remote assistance [ROAT-CON-REMOTE-ASSISTANCE], approved definition, 2026-09-07. Jozef Andraško. /method/concepts/remote-assistance/